Manager – Customer Relationship (Large & Medium) – Pune

From 7 to 12 year(s) of experience
₹ 10,00,000 - 14,00,000 P.A.

Job Description

Profile - Manager - Customer Relationship (Large & Medium).

Location - Pune

CTC Range - 10 - 14 LPA.


Client:-

It is one of India's leading fiber telecommunications service providers delivering fiber/mobile connectivity, content and services to consumers across the nation. For its business customers, the company provides end-to-end integrated Voice, Data and Managed Solutions with a host of solutions categorized under Connectivity, IoT, Marketing, Cloud & SaaS, Security and Collaboration. They are leading player in the Enterprise segment offering the widest range of solutions for Small, Medium & Large businesses across India.


Products:- Internet leased Line ; Smart Internet ; Smart Office Solutions ; SIP TRUNK ;

Call Centre Solution ; Toll Free Number ; Conferencing Solutions ; Data Centre etc.



Job Description


Key Role Deliverables.


The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.


  • Responsible for active base management
  • Revenue Churn and Revenue enhancement from designated set of Logos
  • As per the designated frequency in person visit to the customers
  • Renew the data circuits upon expiry of term.
  • Drive up-selling of products/services.
  • Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
  • Identification of non-usage rentals and suggest actions to reduce revenue loss.
  • Plan for reduction of churn, analysis of revenues across all products and solutions.
  • Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
  • Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

Right Person (Qualification & Experience)


  • A masters degree in business, marketing, communication, finance, or a related field.
  • A minimum of 7 years' experience in Client facing roles.
  • Understanding of wireline telecom solutions and IT/telecom industry.
  • Experience working in a high-tech environment.
  • Leadership, problem-solving, and networking skills.
  • Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
  • Strong negotiation & execution abilities.
  • Innovative approach to problem solving and finding solutions.
  • Flexible and pro-active/self-motivated working style with strong personal ownership.
  • Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.

Personal Attributes

  • Excellent communication skills
  • Time Management
  • Good Oral and Written presentation skills.


If interested - Click on Apply bouton or share your updated resume at shailendra.sing@fortuneps.com or call at 7770008212.


Role:Customer Success - Other

Salary: 10,00,000 - 14,00,000 P.A.

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Education

PG:Any Postgraduate,MBA/PGDM in Finance, Marketing

Company Profile

Fortune Personnel Services

Client:-

It is one of India's leading fiber telecommunications service providers delivering fiber/mobile connectivity, content and services to consumers across the nation. For its business customers, the company provides end-to-end integrated Voice, Data and Managed Solutions with a host of solutions categorized under Connectivity, IoT, Marketing, Cloud & SaaS, Security and Collaboration. They are leading player in the Enterprise segment offering the widest range of solutions for Small, Medium & Large businesses across India.

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Contact Company:Fortune Personnel Services