Customer liaison and planner-MNC Manufacturing Company-Pune Rajangaon.

from 1 to 5 year(s) of Experience
₹ 3,00,000 - 4,50,000 P.A.

Job Description


Roles and Responsibilities

Planning 

  • Develops and controls the sample reception process between customers and lab members through right procedures, robust 5S programs and tracking systems. 
  • Co-ordinates the request program between customers and lab members via capturing accurately the requirements, estimation of completion dates and updating customers proactively when necessary on changes in completion dates. 
  • Co-ordinates the request program for pilot plant between project leaders and pilot plant technician capturing accurately the requirements, estimation of completion dates and updating customers. 
  • Analysis of the request delivery data periodically & report it through right channel to the stakeholder.
  • Manages all outsourcing processes to the other technical centers and 3rd parties.
  • Manage review meetings related to Lab requests.
  • Contribution to operation model & KPI updation

Customer Handling 

  • Maintain a good rapport with all requestors and schedules formal feedback sessions with them on Quality & Delivery of their requests.
  • Should do the assessment of the data in the request and accordingly decide the way forward.
  • Coordinate between BIPL & Non BIPL customers. 

Lab Management

  • Maintains a healthy inventory of consumables and materials necessary to perform the requests on a rolling quarterly period. 
  • Understand the way of working of different labs, machines & processes in the lab. 
  • Assist and provide inputs to lab supervisors in dynamic scheduling of man resources based on lab requests, constraints and priorities.

Desired Candidate Profile

  • BSc in Physics, Chemistry, Mathematics, Diploma in Mechanical, Metallurgy, Electronics, Electrical, E&TC Should be able to work with people easily. 
  • Proactive & sensitive to need of urgency 
  • Priorities & Time management skill 
  • Solution minded. 
  • Conflict management skills. 
  • Good command of English- Speaking & Writing. 
  • Listens well- Active. 
  • Attentive. 


Perks and Benefits 5 Lacs


Role:Quality Assurance/Quality Control Executive

Salary: 3,00,000 - 4,50,000 P.A.

Industry:Industrial Equipment / Machinery

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Employment Type:Full Time, Permanent

Education-

UG:B.Sc in Any Specialization,Diploma in Any Specialization

PG:

Doctorate:

Company Profile

Fortune Personnel Services

Customer liaison and planner

Roles and Responsibilities Planning 

  • Develops and controls the sample reception process between customers and lab members through right procedures, robust 5S programs and tracking systems. 
  • Co-ordinates the request program between customers and lab members via capturing accurately the requirements, estimation of completion dates and updating customers proactively when necessary on changes in completion dates. 
  • Co-ordinates the request program for pilot plant between project leaders and pilot plant technician capturing accurately the requirements, estimation of completion dates and updating customers. 
  • Analysis of the request delivery data periodically & report it through right channel to the stakeholder.
  • Manages all outsourcing processes to the other technical centers and 3rd parties.
  • Manage review meetings related to Lab requests.
  • Contribution to operation model & KPI updation

Customer Handling 

  • Maintain a good rapport with all requestors and schedules formal feedback sessions with them on Quality & Delivery of their requests.
  • Should do the assessment of the data in the request and accordingly decide the way forward.
  • Coordinate between BIPL & Non BIPL customers. 

Lab Management

  • Maintains a healthy inventory of consumables and materials necessary to perform the requests on a rolling quarterly period. 
  • Understand the way of working of different labs, machines & processes in the lab. 
  • Assist and provide inputs to lab supervisors in dynamic scheduling of man resources based on lab requests, constraints and priorities.

Desired Candidate Profile

  • BSc in Physics, Chemistry, Mathematics, Diploma in Mechanical, Metallurgy, Electronics, Electrical, E&TC Should be able to work with people easily. 
  • Proactive & sensitive to need of urgency 
  • Priorities & Time management skill 
  • Solution minded. 
  • Conflict management skills. 
  • Good command of English- Speaking & Writing. 
  • Listens well- Active. 
  • Attentive. 

Perks and Benefits 5 Lacs


Company Info
View Contact Details+

Contact Company:Fortune Personnel Services