SAP Business Analyst CS – Pirangut, Pune

10 - 18 Years

Job Description

LOCATION -Pirangut, Pune

Main Responsibilities

  1. For After sales stakeholders from Customer service department
  2. Recommend the most adequate technologies to support Customer Service staff (i.e. collaboration tools) needs
  3. Support the homogenization / rollout strategy for the related technology across the Group
  4. Define and maintain solutions Use Cases, Technical Specifications and Test Cases
  5. Identify business requirements and shape them into Use Cases, Technical Specifications and Test Cases
  6. Manage the development and testing of the related solutions
  7. Manage the transition to of related solutions to support team members
  8. Act as "thought leader" for the Customer Service solutions within the businesses and strategic programs
  9. Act as liaison between the business units, IT, and third-party support consultants
  10. Ensure user satisfaction and be customer service focused
  11. Promote communication across teams and entities
  12. Develop and review design specifications for software applications
  13. If designated, lead and manage a functional team
  14. Perform configuration assignments as well as coach and mentor other team members
  15. Analyze and resolve software errors in a timely and accurate fashion
  16. Develop and maintain software to support the business processes
  17. Create and maintain documentation for code and/or configuration throughout the system development lifecycle
  18. Train end users on established programs
  19. Provide on-call support and problem resolution for software applications
  20. Act as catalyst to implement strategic and tactical change for the business
  21. Work with end-user groups closely to assist with aligning IT technology with the departments business goals
  22. Conduct feasibility studies to define the purpose, functions, and overall structure of business processes
  23. Perform analysis and document business processes leading to process change and/or system implementation
  24. Assist in developing system/application architecture
  25. Lead and validate enterprise system designs across multiple business applications.

Projects, changes, studies and consulting
  1. Involved in projects and business changes to lead implementation of required business needs. May also give consulting in study or pre-study phases, to typically analyses needs and provide high level choices. May include :
  2. Estimate effort required for own work, and checking other team member estimates. Responsible for management of own time
  3. Coordinate deliverable of IT solution and be accountable for the work delivered.
  4. Accountable for compliance with agreed IT policies, standards and procedures
  5. Control and monitor the work of external resources assisting us in the specific functional domain
  6. Ensure re-use of existing solution, validate gaps and manage handover to development (ABAP Factory) via Functional Specifications document
  7. Conducting key user training and support transitions

Required Candidate profile

Technical Skills : SAP ECC 6.0

  1. Expert in SAP CS and its integration with MM, FICO, SD & PS
  2. Very good skills on Service Order Notification & Service Order / Spare Parts Sales
  3. Familiarity with Customer Service master date like functional location, equipment, installed base
  4. Strong Industry knowledge in a manufacturing environment
  5. Collect, formalize and understand the needs of users of our After Sales solutions in order to select, design & implement the appropriate tools.
  6. Knowledge management: establish good practices, document them, and provide training and support to users.

Personal Attributes
  1. 10 years of experience in SAP projects both as solution expert as implementation team lead.
  2. Strong analytical thinking, problem solver and teamwork capabilities,
  3. Some international travel required to our worldwide locations,
  4. Proficient in English written and oral communication skills are critically important,
  5. Project Management knowledge - PMP certifications a plus.
  6. Expert in SAP CS and its integration with MM/PM, FICO, SD/CRM & PS
  7. Very good skills on Service Order Notification & service order /spare parts sales
  8. Extensive experience with Customer Service Master Data like equipment, functional location, work centers, materials, BOMs, Pricing, Installed base etc.
  9. Industry knowledge in a manufacturing environment

Perks and Benefits 

Best in Industry

Salary: Not Disclosed by Recruiter

Industry:Industrial Products / Heavy Machinery

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Business Analyst


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Fortune Personnel Services

Switzerland based company. It's the world leading manufacturer & supplier of equipment and services to the packaging industry
View Contact Details+

Recruiter Name:Pragati Nikam

Contact Company:Fortune Personnel Services