Opening in Reputed Bank For VRM(Telesales) CTC upto 5.5 @ Vikhroli

3 - 8 Years

Job Description

We are having opening in reputed bank for Virtual relationship manager telesales profile

Job Location- Vikhroli

Key Result / Responsibility Areas:

Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. o Regular interactions with the customers and pro-actively assessing customer needs. o Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. o Ensure portfolio quality of relationship while racing considering eligibility. o Monitor large amount movements and account closure from the deposit accounts. o Ensure retention of customers Achievement of portfolio parameters :

Meet the defined objectives of the Portfolio managed by the respective VRM. Sales :

Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.

Ensure Staff are trained on product knowledge and requisite certifications.

Income to be generated at a customer level.

Thanks & Regards
Komal Deshmukh

Fortune Personnel Services
Ph: 9561321212

Salary: INR 3,50,000 - 5,50,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:Sales, Retail, Business Development

Role Category:Sales Support

Role:Telesales/Telemarketing Executive/Officer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Fortune Personnel Services

It Is an Recruitment Firm
View Contact Details+

Recruiter Name:HR Komal

Contact Company:Fortune Personnel Services


Reference Id:KD-VRM